Store Policies

Ordering and Payment

All orders placed with RamJac Embroidery are treated with the utmost care. We take pride in our workmanship and offer the finest quality products. We currently accept payments by direct deposit  or with the security of PayPal using your credit card or PayPal account. We choose PayPal as all account details are kept private and only the purchase details and price are shared between parties. Signing up for an account with PayPal is free and as simple as clicking here www.PayPal.com.au.

Pricing

All products are priced in Australian Dollars (AUD) and include GST. RamJac Embroidery reserves the right to change prices without prior notice.

Delivery

Delivery is through Australia Post and is charged at a flat rate of $9.90 Australia wide. Your order will not be dispatched without clearance of payment. You have an option of upgrading your postage to Registered Post for an extra $3.00.

Please allow 3-5 days delivery for your order. Remember that these are customized products and they have to me made especially for you so they will take a little longer than store bought products. If your order is urgent please email us and we will try our best to get the order to you in time.

Customised Products

On ordering your customized towel please ensure that spelling is double checked as once the order is processed, RamJac cannot be held responsible for your mistake. If an error has occurred contact RamJac immediately and if the order hasn’t been processed the order will be amended.

Refunds and Exchanges

RamJac Embroidery takes pride in the quality of our products and we make every effort in ensuring that goods have been dispatched in perfect order. We do not take any responsibility for goods damaged or lost in transit.
If RamJac Embroidery has made a mistake with the order or you are unhappy with your purchase from us please contact us immediately. Please also note that the product colours may vary slightly within the embroidery design and lettering to that on screen due to color variances within computer settings.

Gift Wrapping

All items in your order will be gift wrapped together unless otherwise stated in the Special Instructions at checkout.

Privacy

At RamJac Embroidery we make your shopping experience a pleasure. All personal information will remain confidential and will be used solely by us for processing your order. We may send you future special offers if you have joined our mailing list.
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